Terms of Service

1. Who can use Step

By creating an account or generating a plan at step.careers, you agree to these terms. You must be at least 16 years old. If you use Step on behalf of an organisation, you confirm you have authority to bind that organisation.

2. What Step does (and doesn't do)

Step generates career recommendations grounded in a curated dataset of real career paths. Recommendations are educational and informational — not professional career counselling, financial, legal, medical, immigration, or tax advice. Your decisions are your own. Outcomes vary widely person to person.

We use AI models (Anthropic Claude, Voyage embeddings). AI output can be wrong, incomplete, or out of date. We label every recommendation with a confidence level and ground it in retrieved paths, but we cannot guarantee accuracy.

3. Your account

You're responsible for keeping your sign-in method (Google or email magic link) secure. Tell us if you suspect unauthorised access. We may suspend or close accounts that violate these terms or applicable law.

4. Acceptable use

You agree not to:

• Scrape, crawl, or extract our dataset, recommendations, or path identifiers in bulk.
• Probe, attack, or attempt to bypass authentication, rate limits, or the Turnstile bot check.
• Submit content that is unlawful, defamatory, infringing, or designed to harass others.
• Resell, sublicense, or commercially redistribute our output without written permission.
• Use Step to make automated decisions that produce legal effects on others (hiring, lending, etc.).

5. Premium subscription

Pricing. We currently sell two Premium plans:

• Monthly — €19 per month, auto-renewing until you cancel. Cancellable anytime from /account; access continues until the end of the paid period.
• Lifetime — €99 one-time. Access remains as long as Step operates. Lifetime does not cover future products we may launch as separate offerings.

Prices include applicable VAT for EU consumers. Currency may be converted by Stripe based on your card's country.

Refunds & right of withdrawal. EU consumers have a 14-day right of withdrawal from the date of purchase under Directive 2011/83/EU. For digital services that begin immediately with your consent, this right ends once delivery starts — when you first use a Premium feature after purchase, you acknowledge you waive the right of withdrawal for that purchase. Outside of that, refunds are at our discretion; email hi@step.careers.

6. Your content

You keep ownership of anything you submit (form input, CV text, replies to check-in emails). You grant Step a non-exclusive, worldwide, royalty-free licence to process that content as needed to operate the service for you, improve recommendations in aggregated/anonymised form, and respond to legal obligations.

7. Our content

The Step interface, the curated dataset of career paths, the recommendation methodology, and the brand are owned by us or licensed to us. You may share your generated plan and screenshots, and you may use Step output for your own career planning. You may not republish substantial portions of our dataset.

8. Service availability

Step is provided “as is”. We aim for high availability but don't guarantee uptime. We may change, suspend, or end features with reasonable notice for non-trivial changes affecting paying users.

9. Limitation of liability

To the maximum extent permitted by law, Step is not liable for indirect, incidental, special, or consequential damages, including lost income, lost opportunities, or career-decision outcomes. Our total liability for any claim is capped at the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) €50. Nothing in these terms limits liability for gross negligence, wilful misconduct, or any other liability that cannot be limited under applicable law.

10. Termination

You can stop using Step and delete your account anytime from /account. We may terminate or suspend access for material breach of these terms or applicable law. On termination, sections that by their nature should survive (IP, liability, governing law) remain in effect.

11. Changes

We may revise these terms. Material changes (pricing, refunds, liability) will be emailed to registered users at least 14 days before they take effect for them. Continued use after that constitutes acceptance.

12. Governing law & disputes

These terms are governed by the laws of Italy. Disputes will be handled by the courts of Milan, Italy — except where mandatory consumer protection law gives you the right to litigate in your country of residence, in which case that right applies.

EU consumers can use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.

13. Contact

Questions about these terms: hi@step.careers.